Corporate culture remains one of the most difficult issues for organisations to get right. Organisational balance sheets and reputations are being severely impacted while regulatory and community scrutiny is intensifying. It has become a topic of national conversation.
Initially, dysfunctional culture can act less like a volcanic blast and more like a subterranean rumble, forcing fissures in the bedrock of the organisation, while on the surface work goes on with little apparent disruption. Until one day, chronic culture weaknesses inevitably result in a systemic failure and the organisation finds itself embroiled in a front-page scandal of its own making.
