Problem-solving & Decision-making (Jul 2026)

• Critically analyse organisational problems that impact governance principles, practices or processes.
• Apply theories, knowledge and skills to formulate and evaluate optimal decision strategies that manage inherent cognitive biases and consider ethical implications.
• Effectively communicate recommended solutions that align with firm and stakeholder interests.

Module 1:

• Introduces the foundations of effective problem-solving in governance, focusing on identifying root causes, distinguishing problems from symptoms, and applying structured cognitive approaches to resolve challenges.

Module 2:

• Examines organisational decision-making by introducing models and tools that provide structured methods for analysing options, managing risks, and enhancing clarity and accountability in the decision-making process.

Module 3:

• Discusses the unconscious factors that influence decision-making and teaches strategies to identify and manage them to enhance the quality and effectiveness of decisions.

Module 4:

• Explores ethical decision-making frameworks and how organisations can foster ethical behaviour by aligning personal values with corporate standards through policies and codes of conduct.

Module 5:

• Focuses on turning decisions into action by identifying success metrics, evaluating outcomes, and assessing their broader impact on corporate governance practices.

Download course outline

Part A

• For this assessment, you will investigate an organisational problem that affects governance principles, practices, or processes. Drawing on decision-making theories, you will diagnose the root causes, design an optimal decision strategy that mitigates cognitive biases and incorporates ethical considerations, and present a compelling solution that aligns with both firm objectives and stakeholder interests.

Part B

• For this assessment, you will draw on your professional experience to select specific activities that showcase your ability to meet the learning outcomes of this micro-credential. You will compile a curated portfolio of evidence and create a video explaining the evidence in more detail.

Part C

• This assessment will measure your ability to critically reflect on your learning experience and consider how to apply the insights gained to future learning and professional practice.

We provide specialised in-house training to organisations who want to train large groups of staff.

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• Train large numbers of staff.
• Participate in customised training that caters to the needs of your staff and your organisation’s business objectives.
• Invite and engage with your key clients, suppliers and contractors to ensure you’re working together with the same knowledge.

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