Cancellation policy

Seminars, briefings, workshops and networking events

Should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A full refund will be made for cancellations made in writing (letter, fax, email) more than 10 business days prior to the event. Regrettably, no refunds can be made after that time. Circumstances may arise where this event may be cancelled or postponed, and in those instances, a full refund or transfer will be offered.

Face-to-face courses

Should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. As access to course materials is provided on payment of your course, regrettably no refunds will be made.

Online courses

As access to course materials is provided on payment of your course, regrettably no refunds will be made.

The Effective Director Course

Should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A refund will be made for cancellations made in writing (letter, fax, email) more than 10 days prior to the event. Regrettably, no refunds can be made after that time. Circumstances may arise where the event may be cancelled or postponed, and in those instances a full refund or transfer will be offered.

Governance and Risk Management Forum

Should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A refund will be made for cancellations made in writing (letter, fax, email) more than 10 business days prior to the event; however, a cancellation fee of $175 (including GST) ($85 for South Australia) will be charged where a registration is for one day or more, and half of that for a half day. Regrettably, no refunds can be made after that time. Circumstances may arise where this event may be cancelled or postponed, and in those instances a full refund or transfer will be offered.

Public Sector Update

Should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A refund will be made for cancellations made in writing (letter, fax, email) more than 10 business days prior to the event; however, a cancellation fee of $85 (including GST) will be charged where a registration is for one day or more, and half of that for a half day. Regrettably, no refunds can be made after that time. Circumstances may arise where this event may be cancelled or postponed, and in those instances a full refund or transfer will be offered.

Governance Institute's National Conference

Should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A refund will be made for cancellations made in writing (letter, fax, email) more than 10 business days prior to the event; however, a cancellation fee of $275 (including GST) will be charged. Regrettably, no refunds can be made after that time. Circumstances may arise where this event may be cancelled or postponed, and in those instances a full refund or transfer will be offered.

Mentoring program

An administration fee of $150 is payable at the time of application submission. Once matched with a mentor, the balance of the program fee is due.

Cancellation after candidate is matched with a mentor will incur forfeiture of the administration fee. Cancellation within 10 days of Workshop 1 will incur forfeiture of the full amount.

Webinars

For live webinars, should you be unable to attend this event, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A full refund will be made for cancellations made in writing (letter, fax, email) more than 10 business days prior to the event. Regrettably, no refunds can be made after that time. Circumstances may arise where this event may be cancelled or postponed, and in those instances, a full refund or transfer will be offered.

For recorded webinars, as access to the recording is provided on payment of your event, regrettably no refunds will be made.