Achieving, maintaining, and repairing social licence to operate

  • Research highlights the benefits to an organisation of having a social licence to operate (SLO) include trust, credibility, an improved reputation, ongoing access to resources, improved market competitiveness, and positive employee engagement.
  • SLO needs to be understood as a continuum of multiple licences across various scales rather than a one-off permanent licence.
  • Taking a relational approach to SLO will be crucial for organisations and board to create long term value and realise positive benefits.

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