Change management in the face of technical disruption

  • Disruptive technologies have the potential to deliver transformational improvements.
  • The rollout and ongoing maintenance of new technologies can be extremely challenging, particularly for industries unaccustomed to change.
  • This article outlines a variety of strategies that can be applied to manage risks related to implementing change.

Caterpillar with butterfly shadow

Change can be slow. For example, it took well over a century for the humble medical thermometer to be widely introduced into clinical practice.1 

However, health and other service delivery industries are now being disrupted by rapid and transformational technological improvements that are changing traditional clinical service delivery models on a global scale. In the healthcare sector, this is typified by increasing research into and experimentation with disruptive technology such as artificial intelligence, precision medicine and deep data utilisation. These advances, once implemented, contribute to the ongoing transformation of how healthcare is understood and delivered.

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