NSW Mini Forum: What’s on the horizon for Aged & Disability Care
Regulatory Changes, Emerging Trends, Resilience & Transformative Approaches
The Aged & Disability Care sector is undergoing significant transformations driven by increased societal needs, technological advancements, and policy changes.
This forum will bring together industry professionals and thought leaders in aged and disability care to explore the latest trends, challenges and opportunities shaping the industry.
Attendees will gain insights into innovative practices, emerging technologies and the shifting regulatory landscape. The event will facilitate discussions on best practices, share experiences from across the sector, and explore the future direction of aged and disability care.
Key Themes
- Future Challenges
How to develop an efficient & resilient sector to overcome the skills shortage & the rapidly increasing requirement for services
- Policy and Regulatory Changes
Recent and upcoming regulatory changes impacting aged and disability care.
- Technological Innovation in Care Delivery
Exploring the integration of AI to increase efficiencies & enhance the delivery of aged and disability care.
Morning tea & networking lunch included
3 CPD hours
What is in it for you?
This forum aims to provide you with:
- Enhanced understanding of emerging trends and innovations in aged and disability care.
- Practical strategies for implementing person-centred and technology-driven care approaches.
- Insights into policy developments to support sustainable care delivery.
- Networking and collaboration opportunities
Speaker Highlights:
Cynthia Payne, Managing Director at Anchor Excellence
Cynthia is the Managing Director at Anchor Excellence, an organization of 20 experts who provide board and executive services for the aged care sector. Cynthia holds an MBA, a Bachelor of Applied Science in Nursing & also serves as a Board Advisor for Total Construction, a leading design and construction company in Australia, and a Non Executive Board Member for PainChek, a listed entity that develops innovative pain assessment solutions.
Topic: State of the nation | Update on Governance and Reform in Aged Care
Cynthia will provide a current update and discussion for executives and directors understanding the state of Reform, what it is in for Governance and what key risks you need to have in your line of sight.
Dr Debbie Jaggers, State Manager NSW, National Disability Services (NDS). NSW and national peak body representing disability providers.
Debbie initially trained as a physiologist and following her Ph.D. worked as a research scientist in the UK. Since then Debbie's career has followed a path of quality service delivery and business transformation in the UK and Australia. Debbie has worked across many areas of health and social care, including service transformation, quality and safety, primary secondary and tertiary care, aged care and disability.
Debbie brings many years' experience of corporate and clinical governance at both regional and national level.
Topic: Embracing Change: Australian Disability Reform
This presentation will delve into the complex landscape of disability reform in Australia and specifically NSW. From a disability provider’s perspective there will be a focus on reform progress to date and the challenges and opportunities for the road ahead. The current disability reform agenda provides a once in a lifetime opportunity to strengthen the disability ecosystem for a more inclusive society into the future.
Ramona Roach, FGIA, CEO Ethika Group
As CEO of Ethika Group, a women-led, purpose driven firm, Ramona advises some of Australia's most prominent organisations in healthcare, medical research and for purpose industries. Ramona also leads Ethika Foundation, a charity focused on uplifting disadvantaged communities, through which she hopes to empower positive change and redefine integrity in professional services
She has deep expertise in AI, Operational Resilience, and Data & Analytics across a wide range of industries.
Topic: Towards Transformation - AI in the delivery of health services
In this session, we will explore the practical challenges faced by businesses in the aged care and disability sector and discuss how AI, data, and analytics can be leveraged to enhance operational resilience and drive strategic value. Attendees will gain insights into innovative AI applications that can streamline processes, improve decision-making, and ultimately transform the way care is delivered.
Bernadette Smyth CPA GIA(Affiliate) MAICD B Com B Fin
Bernadette is the Founder and Principal Consultant at Newcastle based firm, Governeering.
She works mostly with clients in the For Purpose sector, particularly in education, aged care, and disability support, drawing on her expertise to help boards and senior management make smarter, more considered, and value-aligned decisions.
Topic: Ensuring mental health and wellbeing in the workplace
A positive organisational culture is fundamental to effective corporate governance.
In this session we will discuss methods to foster a healthy work environment to drive long-term success, sustainability & resilience.
Dr Moira Scerri, lecturer and researcher UTS
Dr. Moira Scerri is an expert in service design, service operations management and service performance management and measurements at the University of Technology Sydney. Her research and teaching focuses technology readiness, technology adoption and post adoption of new and emerging technologies in aged care and disabilities.
Topic: Customers Growing Older. What it means to redesign your services to suit changing needs
Incorporating elder persona development into aged and disability care frameworks allows for a nuanced understanding of the diverse needs of older adults. By utilising customer journey maps, organisations can visualise and enhance each stage of the service experience, ensuring that interventions are tailored and meaningful. This approach not only improves care outcomes but also fosters a more empathetic and responsive service design, crucial for navigating the future landscape of aged and disability care.
Who should attend?
Anyone delivering services in the healthcare industry – Aged & Disability Care Providers, Community Health Providers, Residential Aged Care Facilities, Mental Health Practitioners, Allied Health Professionals.
- CEO’s / C-suite
- Directors
- Executive & Senior Managers
- Case Managers
- Program Managers
- Clinical Governance Managers
- Risk Managers