Short courses and Certificates Policies
Face-to-face & virtual training – Certificate and short courses
Refunds
Should you be unable to attend this course, a substitute delegate is always welcome however, an additional charge may be applicable, for example, where a non-member substitutes for a member. A full refund will be issued for cancellations received in writing more than 10 business days prior to the course and no refunds will be issued after this time. Please note, if you are unable to attend the course you will still be able to access your learning materials and exam from our online learning centre.
Transfers
Transfer requests made more than 10 business days before the course: Requests to transfer to a different course location or date are required in writing more than 10 business days prior to the course commencing.
Transfer requests made within 10 business days of the course: If you are unable to attend the course and can provide a medical certificate, we will transfer you to another course subject to availability. If you are unable to attend and cannot provide a medical certificate, you will incur a fee of 50% of the original cost of the registration and we will transfer you to a new course subject to availability.
Note: If you are transferring from an online course to a F2F or virtual course you will need to pay the difference in the cost of registration fee.
Please send all written requests/medical certificates to training@governanceinstitute.com.au. All transfer requests are permitted once per student only and are subject to availability. Any difference in the course fee will be payable by you or refunded by us as applicable.
Extensions
Extensions will be granted only in circumstances where significant illness or injury substantially impacts the student within the course entitlement period, with medical evidence required. Work, holiday, or other study commitments will not be considered as cause for extension requests.
Approval of extensions will be at the discretion of the Governance Institute Education Leadership Team. Requests for extensions should be addressed to the Governance Institute Education Leadership Team at training@governanceinstitute.com.au.
Face-to-face & virtual training – Effective Director Course
Refunds
Should you be unable to attend this course, a substitute delegate is always welcome. An additional charge may be applicable, for example, where a non-member substitutes for a member. A full refund will be issued for cancellations received in writing more than 10 business days prior to the course and no refunds will be issued after this time.
Transfers
Transfer requests made more than 10 business days before the course: Requests to transfer to a different course location or date are required in writing more than 10 business days prior to the course commencing.
Transfer requests made within 10 business days of the course: If you are unable to attend the course and can provide a medical certificate, we will transfer you to another course subject to availability. If you are unable to attend and cannot provide a medical certificate, you will incur a fee of 50% of the original cost of the registration and we will transfer you to a new course subject to availability.
Please send all written requests/medical certificates to training@governanceinstitute.com.au. All transfer requests are permitted once per student only and are subject to availability. Any difference in the course fee will be payable by you or refunded by us as applicable.
Missed attendances
Attendance for all modules is strongly encouraged and attendance at module three, the boardroom simulation experience is a requirement of successful graduation from the course. A make-up session for module 3 is available once and subject to availability.
You can submit a written request to training@governanceinstitute.com.au and if there is availability at upcoming courses, we will consider your request. Requests made 10 business days prior to the course commencing will be prioritised.