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Workshop: Governing reputational risk in the aged care sector

Details

Thursday, 25 July 2019
1:30pm to 5:00pm

Governance Institute of Australia
Level 7
500 Collins Street
MELBOURNE VIC 3000

CPD Hours

3.5

Cost (Inc GST)

$395.00 Member
$470.00 Subscriber
$495.00 Non-member


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LASA members only — register here.


Our reputation is at stake in these turbulent times

So many risks have the potential to damage an aged care organisation’s reputation — data breach, failed accreditation and a poor customer/family experience are just a few examples. How can you manage your reputation when these risks threaten your organisation?

You should attend if you are a:

  • leader or manager in aged care
  • director
  • officer
  • risk professional

Key takeaways from this workshop:

  • Examine a sample risk management framework for an aged care organisation and how reputation risk fits within an organisation's risk framework
  • The business case for managing your aged care organisation’s reputation risk
  • Tools to proactively manage reputation risk, even strengthen your reputation
  • Steps to protect your organisation through best practice communication strategies if you have to respond to crisis

Speakers

Michael Roberts, Investor Communications Director, Designate Group 

Michael is a corporate communications specialist with more than 25 years’ experience working with prominent ASX 50 Australian companies including Brambles, Lion Nathan and Foster’s Group.

Michael’s work focuses on communication clarity and transparency, particularly articulation of corporate strategy and values, sustainability, governance, annual and ESG reporting, and building a strong investor brand. Michael’s advisory work at Designate encompasses corporate reputation management and crisis management preparation.

Ben Fletcher, Lead User Experience (UX) Designer, Designate Group

Ben Fletcher is Lead User Experience (UX) Designer at Designate Group and has more than 15 years’ experience in corporate design and communication.

At Designate, Ben has led the design for corporate brands, websites and reporting materials for some of Australia’s largest companies. His passion lies in digital and he applies his strategic thinking to create seamless user experiences in order to build and maintain strong corporate brands and enhance stakeholder engagement.

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Proudly hosted by Governance Institute and LASA

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